http://stevenroddy.com/good-customer-service-stories.html Become Famous Thu, 02 Feb 2012 01:12:52 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://stevenroddy.com/good-customer-service-stories.html#comment-1031 Customer Service vs Customer Satisfaction | Success Strategies For Successful People ~ Steven Roddy Thu, 21 May 2009 16:44:05 +0000 http://stevenroddy.com/?p=277#comment-1031 [...] Getting money back from a company can be like pulling teeth and in truth a refund is the last thing that your customers want to deal with. This company out in UK skipped over customer care and went right into customer satisfaction. Are you superseding your customer’s expectations? Every company big and small has either a customer service department or at least expectations of how they are going to treat their customers but that does not guarantee their customer’s satisfaction. [...] [...] Getting money back from a company can be like pulling teeth and in truth a refund is the last thing that your customers want to deal with. This company out in UK skipped over customer care and went right into customer satisfaction. Are you superseding your customer’s expectations? Every company big and small has either a customer service department or at least expectations of how they are going to treat their customers but that does not guarantee their customer’s satisfaction. [...]

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